Journey Maps
Map the complete customer journey to identify moments that matter and opportunities to improve.
Overview
What does our journey maps service involve?
At Pat Media Works, we approach every journey maps project with strategic thinking and meticulous craft. Our team works closely with you to understand your goals, your audience, and your competitive landscape before a single design decision is made.
Whether you are a startup finding your footing or an established brand ready to level up, our journey maps service is designed to deliver results that make a measurable difference to your business. We combine deep expertise in ux research with a boutique approach that ensures every detail receives the attention it deserves.
Quick Facts
- Category
- UX Research
- Deliverables
- 5 items
- Locations
- 8 areas served
- Process
- 5-step proven workflow
Deliverables
What you get
Every journey maps project is tailored to your specific needs. Here are the core deliverables included in this service.
Our Process
Every project follows a proven five-step process to ensure exceptional results.
Discovery
We start by understanding your business, audience, and goals through a focused discovery session.
Strategy
We define the approach, set milestones, and align on deliverables before any design begins.
Design
Our designers craft solutions through iterative rounds, incorporating your feedback at every stage.
Refine
We polish every detail, test across contexts, and ensure everything meets our quality standards.
Deliver
You receive production-ready files, guidelines, and everything needed for seamless implementation.
Available Locations
Get journey maps services across South Africa
Our journey maps service is available to businesses in all 8 of the areas we serve. Click on any location below to see a dedicated page for journey maps in that area.
Journey Maps in Johannesburg
Professional journey maps for Johannesburg businesses.
Journey Maps in Pretoria
Professional journey maps for Pretoria businesses.
Journey Maps in Centurion
Professional journey maps for Centurion businesses.
Journey Maps in Sandton
Professional journey maps for Sandton businesses.
Journey Maps in Midrand
Professional journey maps for Midrand businesses.
Journey Maps in Polokwane
Professional journey maps for Polokwane businesses.
Journey Maps in Limpopo
Professional journey maps for Limpopo businesses.
Journey Maps in North West
Professional journey maps for North West businesses.
Frequently Asked Questions
Common questions about our journey maps services.
Our journey maps service includes journey map, touchpoint analysis, emotion mapping, opportunity areas, action plan. Every project is tailored to your specific needs and business goals.
We follow a structured five-step process: Discovery, Strategy, Design, Refine, and Deliver. This ensures every journey maps project meets our high standards and your expectations.
Pat Media Works brings boutique attention and senior-level expertise to every project. We focus on strategic thinking, exceptional craft, and measurable results for your journey maps needs.
Absolutely. We tailor every engagement to your unique requirements. During our discovery phase, we define exactly what deliverables will have the most impact for your business.
Related Services
More UX Research services
Explore other services in the UX Research category that complement journey maps.
User Interviews
Conduct structured user interviews that uncover needs, pain points, and opportunities.
Surveys
Design and deploy surveys that gather quantitative insights to inform design decisions.
Usability Testing
Test designs with real users to identify friction points and validate solutions.
Persona Profiles
Create data-driven personas that keep your team aligned on who you are designing for.
Start a Conversation
Tell us about your project and we will get back to you with a tailored proposal.